Responsible Gaming at 36bd

Our Commitment

36bd is built for Bangladeshi players who enjoy cricket betting, live casino games, slots, and crash games as a form of recreation. We take our responsibility to those players seriously. Gambling, when approached without clear boundaries and self-awareness, carries the risk of financial harm, relationship difficulties, and negative effects on mental well-being. Responsible gaming is not about limiting your enjoyment — it is about protecting it long term.

36bd provides a range of account-level tools that put you in direct control of your gambling activity. These tools are available to all registered players at no cost and can be activated or adjusted at any time by contacting our support team at [email protected]. We encourage every player — regardless of how long they have been playing or how much they deposit — to familiarise themselves with these tools and use them proactively.

Player Tools

Tools to Keep You in Control

Deposit limits are one of the most effective tools for staying within a healthy gambling budget. When a limit is active, 36bd's system will automatically decline any deposit attempt that would exceed your chosen threshold. Setting a deposit limit is straightforward:

Untracked time is one of the most common drivers of overspending in online gambling. Sessions that "just a few more minutes" can easily extend into hours, especially during live casino games or high-frequency crash games like Aviator. Session time limits give you a firm, automatic boundary.

You can set a session limit of anywhere from 15 minutes to 8 hours. When your limit expires, you will be shown a summary of your session — including time played, amount deposited, and net win or loss — before being logged out. Re-logging in immediately after a session ends is possible, but the summary screen is a deliberate pause designed to encourage a moment of reflection before continuing.

Self-exclusion is for players who feel that they need a complete break from gambling activity — whether for a short cooling-off period or indefinitely. When a self-exclusion is active, your account is suspended and you will be unable to log in, make deposits, or place bets. 36bd offers the following self-exclusion options:

• 24-hour time-out: a short, immediate break for players who need to step back from an active session or a run of losses.
• 7-day exclusion: a week-long break, useful after significant losses or during periods of personal stress where gambling may be used as a coping mechanism.
• 1-month to 12-month exclusion: extended breaks for players who want structured time away from gambling to reassess their habits and re-establish healthy boundaries.
• Permanent self-exclusion: irreversible account closure. Once a permanent exclusion is applied, it cannot be reversed under any circumstances. Players who choose this option are advised to seek support from a professional counsellor.

Reality checks are optional pop-up notifications that appear at regular intervals during your gaming session. Each notification shows you how long you have been playing, how much you have deposited in the current session, and your net result (win or loss). The purpose is not to interrupt your enjoyment — it is to ensure you are always playing with full awareness of time and money spent.

You can set reality check intervals of 15, 30, 45, or 60 minutes. When the notification appears, you choose whether to continue playing or to end your session. 36bd recommends activating reality checks as a standard habit, particularly for players who engage in longer live casino or cricket betting sessions.

Problem gambling can develop gradually and is not always obvious to the person experiencing it. It is important for every player to periodically check in with themselves honestly. If any of the warning signs below apply to you — even occasionally — it is worth speaking to someone about it.

Recognising these signs in yourself takes courage. If you see yourself in any of the above, please do not wait — contact the 36bd support team immediately or speak to a trusted person in your life. Early action always produces the best outcomes.

Whether you are a casual player who bets occasionally on Bangladesh Premier League matches or a regular live casino player, these practical guidelines will help keep your gambling experience positive and within healthy limits:

• Set a budget before you start each session and treat it as a firm limit, not a starting point. If you reach your budget, stop — regardless of whether you are winning or losing.
• Never gamble when you are emotionally upset, under the influence of alcohol, or under significant financial stress. Poor emotional states lead to poor gambling decisions.
• Take regular breaks during sessions. Step away from the screen, stretch, drink water, and reconnect with the people around you. Gambling should complement your day, not consume it.
• Only gamble with money you can genuinely afford to lose. Never use funds designated for rent, utility bills, groceries, school fees, or bKash/Nagad savings that cover essential needs.
• Do not attempt to chase losses. If a session is not going your way, activating a time-out is always the right response — not increasing your bet size or depositing more.
• Keep gambling in perspective. A win is a bonus, not income. A loss is the cost of entertainment, not a debt to be recovered. Maintaining this mindset removes the emotional intensity that leads to harmful behaviour.

36bd enforces a strict minimum age of 21 years for all players. Age verification is a mandatory step during account registration, and accounts suspected of being held by minors are suspended immediately pending investigation. If you share a device with younger family members, we strongly recommend enabling device-level parental controls — available on all Android and iOS devices — to prevent underage access to 36bd and other online gambling platforms.

If you believe that a minor has registered on 36bd, please notify us without delay at [email protected]. Protecting young people from the harms of gambling is a responsibility shared by the platform, parents, guardians, and the wider community.

If gambling is causing distress, financial difficulty, or conflict in your personal life, please reach out. You do not need to be in crisis to seek support — early conversation is always better than waiting. The 36bd support team is available 24 hours a day, 7 days a week, and can assist in English or Bengali. We treat all responsible gaming enquiries with strict confidentiality.

When you contact us about a responsible gaming concern, your request is handled by a dedicated support agent — not an automated system. We will walk through your available options together, implement any requested tools on your account immediately, and follow up to ensure the measures are working for you.